How long will it take until my item(s) ships?
Each piece is hand made so please allow 4-7 weeks to receive your item(s) (unless Express Shipping is selected).
When should I place my order?
It is best to order at least 3 months in advance to ensure enough time to receive you item(s). A rush order charge can be added for an additional $30.00 and item will ship within 7 days. It is also recommended you put in the notes upon purchase when you will need your piece by.
What if my garter isn't the right size?
You may ship the garter back and we will gladly adjust the size for you.
What if its not the right color?
If you are needing a specific color match please mail us a color sample to ensure a proper match.
Please ship to:
10798 Jurupa Road, #948
Mira Loma, CA 91752
How long will it take until Wings or order from Sueños Collection ships?
Each pair of wings is hand made so please allow 3-5 weeks to receive your item(s) (unless Express Shipping is selected). Wings come with a choice of stocked beads...pink, purple, blue or natural. Any other other color bead request will incur an additional $10.00 charge. The frame of the wings come in a natural color. For additional charge of $15 dollars I can hand dye the wings to your color of choice.
What if my package gets lost?
After an item has been shipped to you, its best to always check the tracking. Please be sure your shipping address is correct. We will not refund you or replace your item(s) if they have been lost, damaged or stolen during shipping. We recommend purchasing shipping insurance during check out when selecting your shipping method. We ship internationally.
Do you accept returns?
I'm sorry but do to the custom nature of our products we do not accept returns at this time. Please ensure you choose your product carefully and/or email us with any questions prior to purchasing your product.